New Addresses for Submitting Payments for Claim Refund Requests

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New Addresses for Submitting Payments for Claim Refund Requests

August 28, 2019

Beginning October 1, 2019, we will be implementing new remittance addresses for claim refund returns. The new remittance addresses will be listed on the remittance form you receive in the mail with claim refund requests.

The fastest and easiest way to submit claim refunds for our commercial members is by using the Electronic Refund Management (ERM) tool. Refer to the provider website for information on using ERM. For government members or if you do not wish to use the ERM tool for commercial members, providers should avoid delay by using the new addresses below to mail claim refunds.

Claim Refunds for Blue Cross Medicare Advantage^SM Plans	Claim Refunds for Commercial Plans
Remittance Address: Blue Cross and Blue Shield of Texas Claims Overpayments Dept. CH 14212 Palatine, IL 60055-4212	Remittance Address: Blue Cross and Blue Shield of Texas Refund and Recovery Dept. 0695 P.O. Box 120695 Dallas, TX 75312-0695
Courier Address: Blue Cross and Blue Shield of Texas Claims Overpayments Box 14212 5505 North Cumberland Ave., Ste. 307 Chicago, IL 60656-1471

Claim refund returns received at our old addresses will be forwarded for a minimum of 90 days. After the forwarding service ends, any payments submitted to the old addresses will simply be returned to the sender.