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COVID-19 and Telehealth

Mar. 30, 2020

Blue Cross and Blue Shield of Texas (BCBSTX) is waiving co-payments, deductibles and coinsurance for covered in-network medical and behavioral health services delivered via telehealth.

This applies to all members who have state-regulated plans and members with employer-funded health plans unless their employer chooses not to provide telehealth services for its employees.

BCBSTX members can access telehealth through providers who offer the service through telephone and/or video consultations or through their Virtual Visits benefit1 provided by BCBSIL and powered by MDLIVE2.

BCBSTX members can visit our COVID-19 site for more information.

If you're a provider and have questions about billing and reimbursement, please visit Provider COVID-19 Preparedness page.

1 Virtual Visits or telehealth may not be available on all plans. Virtual Visits and telehealth are subject to the terms and conditions of your benefit plan, including benefits, limitations, and exclusions. Non-emergency medical service in Montana and New Mexico is limited to interactive online video. Non-emergency medical service in Arkansas and Idaho is limited to interactive online video for initial consultation. Other State law rules or limitations may also apply.

2 MDLIVE is a separate company that operates and administers Virtual Visits for Blue Cross and Blue Shield of Texas. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE operates subject to state regulations and may not be available in certain states. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services.